Shipping policy

Last Updated: June 19, 2026

At Feno SmartBrush, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for important information regarding processing times, delivery estimates, and shipping costs.

Shipping Locations

Feno SmartBrush currently ships to customers in eligible regions where our delivery partners operate. Shipping availability may vary depending on your location.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During periods of high demand, processing times may be slightly extended.

Delivery Time

After your order has been processed and dispatched, delivery typically takes:

5–8 business days

Please note that delivery times are estimates and may vary depending on destination, carrier operations, weather conditions, customs clearance, and other factors outside our control.

Free Shipping

We proudly offer:

✅ Free Shipping on All Orders

There are no additional shipping charges at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information. Tracking updates may take 24–48 hours to appear after shipment.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout. Feno SmartBrush is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.

Lost or Delayed Shipments

If your package has not arrived within the expected delivery window, please contact our support team. We will work with the shipping carrier to investigate and assist in resolving the issue.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the product and packaging. We will review the situation and arrange an appropriate resolution.

Contact Information

For any shipping-related questions or concerns, please contact us:

Feno SmartBrush Customer Support
Email: support@fenosmartbrush.shop

We appreciate your trust in Feno SmartBrush and look forward to helping you achieve a cleaner, smarter oral care routine.